Goods will be accepted back for credit only with the express permission of Home Office Superstore. Please contact us for instructions on point of delivery. Made-to-order items cannot be accepted back in to stock. If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price.
Home Office Superstore will therefore charge a cancellation fee of 20% of the order price - this applies to all made to order products when the order is cancelled after 24 hours of placing the order. Made to order products cannot be returned after delivery.
Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described.
Goods must be returned in their original packaging, unused, unassembled and in a resalable condition.
Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Home Office Superstore.
Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.